Shipping Policy

Every LUA piece is checked, wrapped, and packed by hand in our Auckland studio before it travels to you. Here's how shipping works.

Shipping rates (New Zealand)

All prices are in New Zealand dollars.

Dispatch times

Orders are dispatched within 1–3 business days. Because each piece is handcrafted and hand-packed, we occasionally need the full three days — if anything will take longer, we'll email you.

Delivery

We ship with NZ Post tracked delivery. After dispatch, delivery typically takes:

• Urban addresses — 1–3 working days
• Rural addresses — 2–5 working days

These are NZ Post's usual timeframes, not a guarantee — deliveries can occasionally take longer during busy periods.

Tracking

You'll receive a tracking number by email the moment your order ships, so you can follow your piece from our studio to your door.

International shipping

We currently ship within New Zealand only. If you're overseas and have your heart set on a piece, email us — we'll see what we can arrange.

If something goes wrong

If your order hasn't arrived within the expected timeframe, or arrives damaged, contact us at hello@luajewellery.com with your order number and we'll sort it out. For damaged or faulty items, see our Returns Policy — your rights under the Consumer Guarantees Act always apply.